Customer Service

Shipping +Delivery

All packages get shipped via FedEx or USPS and get sent within 2 days of ordering. It usually takes 3-5 business days for your package to arrive (for domestic orders). Any 'Free Shipping' items will ship via the least expensive option available, at our discretion. We reserve the right to alter shipping charges if necessary, but will contact you immediately before making any changes. We will only ship items to addresses within the United States.

Privacy + Security

We hate spam just as much as you. No user information gets shared or sold to anybody, ever. Period. Our website uses 256-bit SLL encryption for any exchange of information so you can be assured that your information is safe and secure.

Returns + Replacements

If for any reason you are unsatisfied with your order, we will gladly accept returns for a full refund (minus shipping charges) within 10 days of receipt of your order. Sorry, but we cannot accept returns on used equipment or clothing and anything that has been discounted 30% or more. Buyer pays all return shipping costs.

  • To return an item:
    • Please call (303) 761-1101 to get a return authorization (RA) number.
    • Ship to:

    • Eskimo Ski + Board Shop
      8265 S. Holly St.
      Centennial, CO 80122
Payment, Pricing + Promotions

Eskimo accepts Visa, Mastercard, American Express, and Discover. If you are in the Denver/Centennial area, you can pay online and pick up in store. If you live in Colorado we will add appropriate sales tax.
We do our best to keep our inventory accurate and up to date, but cannot guarantee prices or availability. If for any reason we must change or are unable to fulfill your order, we will contact you immediately before making any changes.

Viewing Orders

To view the status of your order, click 'My Account' at the top of your page and log in with your user name and password. Next, click on 'My Orders' to the left and you'll be able to see all orders you've placed with us.

Updating Account Information

To update your account information, or to unsubscribe from our list, first log in by clicking 'My Account' at the top of the screen. Your account information will be available to the left.